Terms & Conditions

Last updated 26 August 2026.

These Terms & Conditions govern your use of nfthydroponics.co.uk and any purchase you make from Hydroponics Company (a division of Caruso Consulting Co Ltd, "we", "us" or "our"). By using our website or placing an order, you agree to these terms. Please read them carefully.

Use of the Website

You may use our website for lawful purposes only. By accessing the site you agree that you will not:

• Use the site in any way that breaches applicable laws or regulations.
• Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security.
• Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission.
• Submit false information or impersonate any person or entity.

All content on this website, including Hydroponics Company name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws.

Products & Descriptions

We take care to describe our products accurately, including materials, dimensions and certifications. Product photos are for illustration; slight natural variation in colour and finish can occur. Where a product has a limit worth knowing, such as the number of plant sites a pump can support, it is published on the product page.

Pricing

All prices are shown in pounds sterling (GBP) and are the total payable for the goods. No VAT or other tax is added at checkout. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching.

Orders & Purchase Terms

• Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order.
• We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund.
• You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information.

Payment & Security

Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised.

Shipping, Returns & Cancellations

Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms.

Limitation of Liability

To the fullest extent permitted by law:

• Our total liability arising from any order is limited to the amount you paid for the products in that order.
• We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity.
• We provide the website "as is" and do not guarantee it will always be available, uninterrupted or error-free.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights.

Governing Law

These Terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in the courts of the country you live in.

Nothing here removes any protection you have as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other law that cannot be excluded by agreement.

Changes to These Terms

We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order.

Contact Us

Hydroponics Company, a division of Caruso Consulting Co Ltd
UK administration office: 50-60 Station Road, Cambridge, Cambridgeshire CB1 2JH, United Kingdom
Registered address: Suite 31, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
Company registration (Thailand): 0765554000332
Email: theteam@nfthydroponics.co.uk
International call centre: +66 98 391 3877