Refunds & Returns
Last updated 26 August 2026.
If you are not happy with what you bought, we would rather sort it out than leave it. Email theteam@nfthydroponics.co.uk and we will answer, usually within 24 hours.
Cancelling an order
You can cancel any order up until it ships. Most orders ship within 24 hours of being placed, so if you need to change or cancel one, contact us within 12 hours and we will have the best chance of catching it.
There is no cancellation, service or processing fee. You get the full amount back.
Once packing and shipping have started, an order can no longer be stopped. At that point it becomes a return, which is covered below.
Your 14-day right to change your mind
Because you are buying online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day the goods are delivered to tell us you want to cancel. You then have a further 14 days to send them back.
You do not have to give a reason. To make it straightforward:
- tell us within 14 days of delivery, by email is fine
- send the goods back within 14 days of telling us
- send them in their original packaging and in the condition you received them
- have your order confirmation or other proof of purchase from this site
We cannot accept returns of items bought from a third-party retailer.
Returns where you have changed your mind
Where you are returning an item for one of these reasons:
- you found a better price
- you changed your mind
- it is not what you pictured
- you no longer need it
- you ordered the wrong item
there is no cancellation, restocking, service, packing or handling fee. You pay the cost of posting the item back to the return address we give you. That is the only cost.
We can reduce a refund if the goods come back showing more handling than you would have given them in a shop. Unpacking something and deciding against it is fine. Using it for a fortnight is not.
Faulty, incorrect, or never arrived
These are different and they are not change-of-mind returns. We will arrange the return or reimburse reasonable return postage, and no fee applies.
If your item arrives damaged or with parts missing, if you receive something other than what you ordered, or if your order does not arrive at all, tell us as soon as you notice and we will deal with it directly.
How a refund is paid
Refunds go back to the card or PayPal account you paid with, within 14 days of the goods reaching us. In practice we process them 24 to 48 hours after the return arrives.
A cancellation refund includes the standard delivery charge you paid on the original order. If you chose Express Delivery, we refund the standard rate rather than the express one. If you would rather hold the money as credit against a future order, say so and we will do that instead.
Nothing here is made to order
Every product we sell is a stock item. The hydroponic systems, the grow lights, the grow tents and the seed trays are all supplied as manufactured. Nothing is cut, built or configured to your measurements, so nothing in our range falls outside the cancellation right on this page.
If something is faulty
The Consumer Rights Act 2015 is separate from the cancellation right above and it lasts much longer. Goods have to be of satisfactory quality, fit for purpose and as described.
- within 30 days of delivery you can reject a faulty item and ask for a full refund
- after that you can ask for a repair or a replacement, and if that does not fix it you can ask for a refund or a price reduction
- the time limit for bringing a claim is six years in England, Wales and Northern Ireland, and five years in Scotland
Nothing on this page limits your rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other law that applies to you.
Questions
Email theteam@nfthydroponics.co.uk and we will help.