Privacy Policy

Last updated 26 August 2026.

This Privacy Policy explains how Hydroponics Company (a division of Caruso Consulting Co Ltd, "we", "us" or "our") collects, uses, shares and protects your personal information when you visit nfthydroponics.co.uk or buy from us. We are committed to handling your data lawfully, fairly and transparently, and we handle the personal data of UK customers in line with the UK GDPR and the Data Protection Act 2018.

Information We Collect

We only collect the data we need to run our store and serve you well. This may include:

• Information you give us: such as your name, delivery and billing address, email address and phone number when you place an order or contact support.
• Payment information: handled securely by our payment processors. We do not store full card numbers on our servers.
• Information collected automatically: such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies.

Cookies, Analytics & Tracking

We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories:

• Essential cookies: required for core functions like navigating the site and keeping items in your basket.
• Analytics cookies: help us understand how visitors use the site so we can improve it.
• Advertising cookies: used to measure and improve the relevance of our ads.

You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work.

Third-Party Tools (Google & Meta)

To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies:

• Google: including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions.
• Meta (Facebook & Instagram): including the Meta Pixel, to measure the performance of our social advertising.

These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalisation through their settings.

How We Use Your Information

• To process and deliver your orders and provide customer support.
• To send order confirmations, delivery updates and, where you've agreed, marketing emails.
• To improve our website, products and service.
• To prevent fraud and keep our store secure.
• To comply with our legal and tax obligations.

How We Share Information

We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law.

International Transfers

Some of the providers we use to run the store, including our payment processors and analytics providers, process data outside the UK. Where that happens we rely on the safeguards those providers put in place, such as the UK International Data Transfer Agreement or an adequacy decision, so your data keeps an equivalent level of protection.

Data Retention

We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it.

Your Rights

Under the UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain processing, including direct marketing.
• Request a copy of your data in a portable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email us at theteam@nfthydroponics.co.uk. We will respond within one month, which is the period the UK GDPR allows.

If you are unhappy with how we have handled your data, contact us first so we can investigate. You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.

Data Security

We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information.

Children's Privacy

Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

Contact Us

Hydroponics Company, a division of Caruso Consulting Co Ltd
UK administration office: 50-60 Station Road, Cambridge, Cambridgeshire CB1 2JH, United Kingdom
Registered address: Suite 31, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
Company registration (Thailand): 0765554000332
Email: theteam@nfthydroponics.co.uk
International call centre: +66 98 391 3877